Shipping & Delivery
Shipping
Shipping Policy
How your order gets to you
Delivery estimates by region
These are estimates, not guarantees. Delivery times can be affected by customs clearance, local postal delays, peak seasons (e.g. Christmas, Chinese New Year), and factors outside our control. If your order hasn't arrived within 30 days of dispatch, contact us and we'll investigate.
Order tracking
Once your order is dispatched you'll receive an email with your tracking number. You can track your parcel anytime on our Track My Order page. Please note that tracking information can take 2–5 business days to update after dispatch — this is normal and doesn't mean your order is lost.
If your tracking hasn't updated after 7 business days from dispatch, please get in touch and we'll look into it for you.
Customs & import duties
International orders may be subject to customs inspections, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
We have no control over customs processes and cannot predict whether your order will be subject to additional charges. We recommend checking your country's import regulations before ordering if you are concerned about this.
Lost or missing orders
If your order hasn't arrived within the estimated delivery window, please first check your tracking link for the latest update. If tracking shows "delivered" but you haven't received your parcel, check with neighbours and your local post office.
If you believe your order is genuinely lost, contact us at orders@tripzoa.store within 30 days of the estimated delivery date. We'll work with the carrier to investigate and, where applicable, offer a replacement or refund.
We are unable to take responsibility for orders lost due to an incorrect shipping address provided at checkout. Please double-check your address before confirming your order.
Incorrect address or failed delivery
If a parcel is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply. If you do not respond within 14 days, we reserve the right to cancel the order and issue a partial refund excluding shipping costs.
Multiple items in one order
If you order more than one item, your products may arrive in separate parcels and at different times. This is normal — don't be alarmed if your tracking shows only one item has shipped. The rest will follow shortly.